Aftersales Supervisor - Customer Service & Operations Leadership

Join a dynamic team as an Aftersales Supervisor in the vibrant heart of Bali! This role is perfect for a customer-focused leader passionate about delivering exceptional service and optimizing after-sales processes. You will oversee daily operations, ensuring seamless repair, warranty, and customer satisfaction. At Private Advertiser, you'll work in a dynamic environment where your leadership and strategic thinking will drive operational excellence.

As an Aftersales Supervisor in Canggu, you'll lead a team of technicians and customer service representatives, ensuring every customer leaves satisfied. You'll implement best practices using tools like Jira for project management and Salesforce for customer relationship management. This is your chance to shape the future of aftersales service in Bali.

📋 Tanggung Jawab Pekerjaan

• Oversee daily aftersales operations, ensuring timely and efficient repair and maintenance services.
• Lead and mentor a team of technicians and customer service representatives.
• Implement and monitor aftersales processes to ensure compliance with company standards and regulations.
• Use Jira and Salesforce to manage projects and customer relationships effectively.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Ensure customer satisfaction by addressing concerns and resolving issues promptly.
• Optimize inventory and resource allocation to improve operational efficiency.
• Collaborate with cross-functional teams to drive continuous improvement in aftersales service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Engineering, or a related field.
• Minimum 5 years of experience in aftersales operations, preferably in the electronics or automotive industry.
• Proven leadership experience with a track record of successfully managing teams.
• Certification in customer service or related field is a plus.
• Strong knowledge of Jira and Salesforce.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

Lowongan Terkait