Customer Service Representative (CSR) - Open to Freshers & Newbies

Are you looking to kickstart your career in customer service? Stark BPO Services is hiring motivated individuals to join our dynamic team in Bali! Whether you're a fresh graduate or new to the industry, this is your opportunity to gain valuable experience, receive comprehensive training, and grow with a company that values your potential. At Stark BPO Services, we're committed to providing exceptional customer service and support, and we need passionate individuals like you to help us achieve that.

In this role, you'll be the first point of contact for our customers, ensuring their queries and concerns are addressed promptly and professionally. You'll handle inbound calls, emails, and chat requests, leveraging our CRM system to manage customer interactions efficiently. This position is perfect for those eager to build a career in customer service, with opportunities for advancement and professional development.

📋 Tanggung Jawab Pekerjaan

• Handle inbound customer inquiries via phone, email, and chat, providing prompt and professional responses.
• Manage customer data and interactions using our CRM system, ensuring accurate and up-to-date records.
• Resolve customer issues and complaints, escalating complex cases to the appropriate teams when necessary.
• Follow up with customers to ensure their satisfaction and address any unresolved issues.
• Adhere to service level agreements (SLAs) and quality standards, maintaining high levels of customer satisfaction.
• Participate in team meetings and training sessions to continuously improve your skills and knowledge.
• Collaborate with cross-functional teams to ensure seamless customer service and support.
• Provide feedback and suggestions for process improvements to enhance customer service operations.

🎓 Kualifikasi & Syarat

• Fresh graduate or new to the industry with a strong interest in customer service.
• Excellent communication skills, both written and verbal, in English and Bahasa Indonesia.
• Basic understanding of CRM systems and customer service best practices.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Strong problem-solving skills and a customer-centric mindset.
• Willingness to learn and adapt to new technologies and processes.
• Previous experience in customer service or related fields is a plus.
• Ability to work well in a team and contribute positively to a collaborative environment.

🛠️ Keahlian

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