IT Application Support Specialist - Mobile & Internet Banking Systems (Remote in Bali)

Join Alliance Bank, a leading financial institution, as our IT Application Support Specialist specializing in Mobile & Internet Banking Systems. This is a unique opportunity to work remotely from the vibrant tech hubs of Bali (Canggu, Ubu). In this role, you'll be at the heart of our digital transformation, ensuring our mobile and internet banking platforms run smoothly for thousands of customers.

As an IT Application Support Specialist, you'll play a crucial role in maintaining and troubleshooting our mobile and internet banking systems. You'll work closely with our development teams to ensure seamless user experiences, and you'll be the first point of contact for customers experiencing issues with our digital banking platforms.

Alliance Bank is committed to fostering a culture of innovation and continuous learning. We offer competitive salaries, flexible work arrangements, and a supportive work environment where your ideas and contributions are valued.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Provide Level 1 and Level 2 technical support for mobile and internet banking systems.
• Monitor system performance and proactively identify and resolve issues.
• Collaborate with development teams to implement system updates and improvements.
• Document technical issues, solutions, and workarounds for future reference.
• Train and mentor junior support staff.
• Ensure compliance with security and data protection regulations.
• Participate in system testing and quality assurance processes.
• Stay updated with the latest industry trends and technologies in mobile and internet banking.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 3-5 years of experience in IT support, preferably in a financial services environment.
• Familiarity with mobile and internet banking systems, including core banking solutions.
• Proficient in using ticketing systems like ServiceNow or Zendesk.
• Strong understanding of banking regulations and security standards.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

🛠️ Keahlian

Lowongan Terkait