Customer Advocate

Join Clark Outsourcing as a Customer Advocate in beautiful Bali and become the voice of our brand! In this dynamic role, you will serve as the primary point of contact for customers, ensuring their inquiries are resolved efficiently and their experience with our services is nothing short of exceptional. With Clark Outsourcing, you'll have the opportunity to grow your career while enjoying the vibrant culture and stunning landscapes of Bali.

As a Customer Advocate, you will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction. You will use tools like Salesforce and Zendesk to manage customer interactions and track customer data. This role offers a unique blend of customer service and advocacy, making it an ideal position for those who are passionate about helping others and building strong customer relationships.

Clark Outsourcing is a leading outsourcing company in Indonesia, known for its commitment to excellence and customer satisfaction. We are looking for a Customer Advocate who is not only skilled but also enthusiastic about providing top-notch service. If you are ready to take on this exciting challenge and make a difference, we invite you to apply for this position in Bali.

📋 Tanggung Jawab Pekerjaan

• Act as the primary point of contact for customers, addressing inquiries and resolving issues promptly.
• Use Salesforce and Zendesk to manage customer interactions and track customer data.
• Ensure customer satisfaction by providing excellent service and support.
• Build and maintain strong customer relationships through effective communication.
• Monitor customer feedback and use it to improve our services.
• Collaborate with the sales and support teams to ensure seamless customer experiences.
• Stay updated with industry trends and best practices in customer service.
• Provide regular reports on customer interactions and service performance.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service or a related role.
• Proven experience in using Salesforce and Zendesk.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Fluent in both English and Indonesian.
• Customer-centric mindset and a passion for helping others.
• Willingness to travel and work in a fast-paced environment.

🛠️ Keahlian

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