Client Service Manager - Real Estate & Property

Join ASRI, a leading name in the Real Estate & Property industry, as our next Client Service Manager in Jakarta Raya. In this pivotal role, you will be the bridge between our clients and our business, ensuring exceptional service and satisfaction. You'll handle client inquiries, manage client relationships, and ensure our services meet their needs. This is a fantastic opportunity to grow in a dynamic and innovative company.

At ASRI, we pride ourselves on our commitment to excellence and our dedication to our clients. Our Client Service Manager will work closely with our sales and marketing teams to provide a seamless experience for our clients. You'll use tools like Salesforce and HubSpot to manage client interactions and ensure we deliver on our promises.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain client relationships to ensure satisfaction and loyalty.
• Handle client inquiries and complaints, resolving issues promptly and professionally.
• Coordinate with sales and marketing teams to ensure client needs are met.
• Use CRM software like Salesforce and HubSpot to track client interactions and manage data.
• Provide regular reports on client satisfaction and service performance.
• Stay updated on industry trends and best practices to continuously improve service quality.
• Train and mentor junior staff to ensure high service standards.
• Participate in team meetings and contribute to the development of service strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 5 years of experience in client service management, preferably in the real estate or property industry.
• Proven track record of delivering exceptional client service and satisfaction.
• Strong understanding of CRM software and experience using Salesforce and HubSpot.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Strong analytical and problem-solving skills.
• Fluency in both written and spoken English and Indonesian.

🛠️ Keahlian

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